Who We Are
33f333 operates the website 33f333.ws and provides online casino and sports betting services to players in Bangladesh. When this policy says "we", "us", or "33f333", it refers to the operator of that platform.
This Privacy Policy explains what personal information 33f333 collects from you, why we collect it, who we share it with, and what rights you have over it. Reading this page takes about four minutes. If anything is unclear, email us at [email protected].
Data We Collect
We collect only what is necessary to run your account and comply with responsible gambling obligations. The table below sets out the main categories.
| Category | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, NID / passport number | Registration & KYC verification |
| Contact | Phone number, email address | Registration |
| Financial | bKash / Nagad / Rocket / Upay number, transaction references | Deposit & withdrawal |
| Usage | Pages visited, games played, bet history, session duration | Ongoing while logged in |
| Device & Network | IP address, device model, browser type, OS version | Every site visit |
| Communications | Live chat transcripts, support emails | When you contact support |
We do not collect your bKash or Nagad account password at any point. Payment credentials go directly through the respective payment provider's own interface.
Why We Collect It
Every piece of data has a specific purpose. We do not collect information "just in case."
- Account management: Creating and maintaining your 33f333 account, processing deposits from ৳100 and withdrawals from ৳400, and paying out winnings.
- Identity verification (KYC): Before your first withdrawal, we must confirm your identity using your National ID Card, passport, or driving licence. This review typically takes up to 12 hours.
- Fraud prevention: Detecting unusual transaction patterns, duplicate accounts, and bonus abuse.
- Responsible gambling: Monitoring deposit and play patterns to identify signs of problem gambling and offer self-exclusion or spending limits when needed.
- Customer support: Reviewing your case when you contact our 24/7 live chat or email support.
- Service improvement: Understanding which games and features Bangladesh players use most, so we can improve them.
- Marketing (with consent only): Sending bonus offers and news about new games. You can opt out at any time from your account settings or by emailing us.
Legal Basis for Processing
We rely on the following bases to process your personal data:
- Contract performance: Processing your deposits, withdrawals, and game results is necessary to deliver the service you signed up for.
- Legal obligation: KYC, anti-money-laundering checks, and responsible gambling records are required by our operating licence conditions.
- Legitimate interests: Fraud detection and platform security, provided these do not override your rights.
- Consent: Marketing emails and push notifications. You give consent explicitly during registration or in account settings, and you can withdraw it at any time.
When We Share Your Data
33f333 does not sell your personal data. We share it only in these situations:
Payment processors
When you deposit or withdraw via bKash, Nagad, Rocket, Upay, or bank transfer, your transaction data is processed by the respective payment provider. Each provider has its own privacy policy governing that data.
Game providers
Providers such as Playtech, PG Soft, Habanero, KA Gaming, CQ9, and Evolution receive your player ID and bet data to run game sessions. They do not receive your full name or payment details.
Identity verification services
A third-party KYC service may process a copy of your ID document during the verification step. That document is not stored on our own servers after verification is complete.
Legal and regulatory requirements
We will disclose information to law enforcement or regulators if required by a valid legal order. We will notify you where permitted by law.
How Long We Keep It
We keep data for as long as your account is active, plus the period required to settle any disputes or meet regulatory retention rules.
| Data Type | Retention Period |
|---|---|
| Account & identity records | 5 years after account closure |
| Transaction history | 5 years after each transaction |
| KYC documents | Deleted after successful verification; reference records kept 5 years |
| Support chat logs | 2 years after the conversation closes |
| Marketing consent records | Until you withdraw consent, then 1 year as evidence |
| Device & usage logs | 90 days (then aggregated and anonymised) |
Your Rights Over Your Data
You have the following rights. To exercise any of them, email [email protected] with the subject line starting "Data Request:".
- Access: Request a copy of all personal data we hold about you.
- Correction: Ask us to fix inaccurate data (for example, a misspelled name on your account).
- Deletion: Ask us to delete your account and associated data. We may retain certain records for the minimum legally required period.
- Restriction: Ask us to stop processing your data while a dispute is open.
- Portability: Receive your data in a machine-readable format so you can move it elsewhere.
- Objection: Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect within 48 hours.
We will respond to all data requests within 30 days. Complex requests may take up to 60 days; we will notify you if that is the case.
How We Keep It Secure
33f333 uses TLS 1.3 encryption for all data in transit between your browser or the 33f333 app and our servers. Data at rest is encrypted using AES-256. Our infrastructure is hosted in access-controlled data centres.
Internal access to personal data is limited to staff who need it for their role (for example, the support team can see your account details but not your full payment method numbers). All staff handling personal data complete data protection training on joining and annually thereafter.
If we ever discover a data breach that puts your rights at risk, we will notify affected users and the relevant authority within 72 hours of becoming aware of it.
Cookies & Tracking
33f333.ws uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the site is used. Here is a plain summary:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly necessary | Login session, security tokens, language setting | No — without these the site does not function |
| Functional | Remembering your deposit method and game preferences | Yes, via browser settings |
| Analytics | Aggregated page-view and error data to improve performance | Yes, via browser settings |
| Marketing | Tracking which promotions brought you to 33f333 | Yes — withdraw consent in account settings |
Most mobile browsers on Android 6.0 and above allow you to clear cookies and block third-party tracking in the browser's privacy settings. The 33f333 app (version 3.5.8, 58 MB) does not set tracking cookies beyond session authentication.
Players Under 18
33f333 is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has registered an account, contact us immediately at [email protected]. We will close the account, return any funds deposited, and delete all personal data associated with it.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or applicable rules. When we make a material change, we will display a notice on the 33f333 homepage and send a notification to your registered contact before the change takes effect. The date at the top of this page always shows the latest revision.
Continuing to use 33f333 after a notified change means you accept the updated policy. If you do not accept the changes, you may close your account by contacting support before the effective date.
Reach Us About Your Privacy
For any question about this policy or to exercise your data rights, use one of these channels:
- Email: [email protected] — subject line "Data Request: [your query]"
- Live chat: Available 24/7 inside your 33f333 account dashboard
We aim to acknowledge all privacy-related emails within one business day and resolve them within 30 days.
Questions about your account? Return to the 33f333 homepage or open an account if you haven't already.